Return Policy
Return Policy – Yaasu
Thank you for using Yaasu.
To ensure our customers can shop with peace of mind, we have established the following return and refund policy.
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Returns and Refunds
If the product is defective or if the product you received is different from what you ordered,
Please contact us within 7 days of receiving the product.
We accept returns and exchanges if the following conditions are met:
Cases we can handle
Initial failure
If it arrives damaged
If you receive a product that is different from the one you ordered
If the product is significantly different from the description
If the above is confirmed,
We will provide a refund or exchange.
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No returns or refunds
Returns and refunds will not be accepted in the following cases:
Used products
Damage or dirt caused by the customer
If more than 7 days have passed since arrival
Sale and discounted items
Returns due to customer convenience without any reason (wrong size, different from what you expected, etc.)
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Return and exchange procedures
1. Please contact us via the inquiry page within 7 days of receiving the product.
2. You may be asked to send us a photo of the defective part.
3. After confirming the contents, we will inform you of the return method.
4. Once we have received your returned item, we will issue a refund or ship a replacement.
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Return shipping fees
Initial defects, incorrect delivery → Our company will bear the cost
Returns due to customer convenience (only if approved) → Customer is responsible
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About refund methods
Refunds will be processed according to the payment method used at the time of purchase.
Credit card payment → Refund via the card company
Other payments → Refund to the original payment method
*It may take several days to several weeks for the refund to be reflected.
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inquiry
If you have any questions regarding returns or refunds, please contact us using the details below.
We accept enquiries 24 hours a day via our contact page.
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Please use with confidence
Yaasu will provide honest service to ensure that our customers can shop with confidence.